Privacy Policy




Thanks for choosing Vooconnect

At Vooconnect, protecting your private information is our priority and we are committed to being upfront about it. Vooconnect respects the privacy needs and concerns of our customers. We appreciate the trust you place in us when you choose to visit our websites, make use of our App and Services and we take that responsibility seriously. This policy (“Privacy Policy”) is to inform you about what kinds of information we collect about you, including personally identifying information, how we use it, with whom it is shared and the choices you have regarding our use of that information.

By “personally identifying information”, we mean information that directly identifies you, such as your name, date of birth, IP address, device ID, credit/debit card information, telephone number, mailing address, or email address. In this Policy, “we” and “our” mean Vooconnect, and “you” or “your” mean any person who visits our website. To clarify, the given meaning of “Personal information” under this policy is in addition to the definition provided by the applicable law.

Children Privacy

Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. If we need to rely on consent as a legal basis for processing your information, we may require your parent’s consent before we collect and use that information where permitted by applicable law.

Data Collection

A.    Information you Provide:
“Personal Data"
means any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. "Anonymous Data" means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data and a few other categories of information, from a few different sources, as described below.

We receive the information you provide to us when you:

i)      Create an account with us to log into our App and website, We may collect certain Personal Date from you, such as your first and last name, email, mailing address, payment information such as your credit card numbers for making purchases and phone number);

ii)    By also using our service, you may provide us with the demographic information that is not unique to you such as your gender, age and ZIP code.

iii)  Account information, such as online password and other log-in details used to access the Vooconnect service;

iv)   When you post a User Generated content or provide us with service feedback on our site or App, the information contained in your user-generated content will be stored on our servers and will be available to be seen by other users who make use of the Vooconnect service.

v)    We also collect other types of Personal Data that you provide to us voluntarily, such as your operating system and version, and other requested information if you contact us via email regarding support for the Services.

B.    Automated information collection

We may collect certain information about your use of the Site and App through the use of tracking technologies or by other passive means. This “passively collected” information includes, but is not limited to, the domain name of the website that allowed you to navigate to the Site, search engines used, the internet protocol (IP) address used, the length of time spent on the Site, the pages you looked at on the Site, other websites you visited before and after visiting the Site, the type of internet browser you have, the frequency of your visits to the Site, and other relevant statistics, including the following:

               i.         Log Information: When you access the Site and make use of our service, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request, and one or more cookies (small text files containing a string of characters) that may uniquely identify your browser.

              ii.         Cookies: When you log-in to the App or purchase products or services through the Site as a Log-In User, we send one or more cookies (small text files containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of the Site by storing user preferences and tracking user trends. Most web browsers accept cookies automatically but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may not be able to use some customized features available through the Site. We do not use cookies and other technology to engage in Behavioral Tracking (meaning the collection of personal information about you over time and across third-party web sites or online services) when you use our Site, nor do we knowingly allow third parties to engage in Behavioral Tracking while you use our Site.

            iii.         Links: The Site may include links in a format that enables us to keep track of whether these links have been followed by IP addresses. We use this information to improve the quality of our products and design.

            iv.         Web Beacons: Web beacons (also known as “pixel tags” or “clear GIFs”) are 1×1 single-pixel graphics that allow us to count the number of users who have visited or accessed the Site and to recognize users by accessing our cookies. Web beacons can collect the IP address of the computer that the web beacon is sent to, the URL of the page the Web beacon comes from, and the time the web beacon was viewed. We may employ web beacons to facilitate Site administration and navigation, to track the actions of users of the Site, to compile aggregated statistics about Site usage and response rates, and to provide an enhanced online experience for visitors to the Site.

C.    Information Collected When You Use Our Service

When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you watched a particular Story, saw a specific ad for a certain period of time, and sent a few post. Here’s a fuller explanation of the types of information we collect when you use our services:


               i.         Usage Information: We collect information about your activity through our services. For example, we may collect information about:

·       how you interact with our services, such as which filters you view or apply to stories or post you make, which Stories you watch on Discover or which search queries you submit.

·       how you communicate with other users, such as their names, the time and date of your communications, the number of messages you exchange with your friends, which friends you exchange messages with the most, and your interactions with messages (such as when you open a message or capture a screenshot).

              ii.         Content Information: We collect content you create on our services, such as custom stickers, and information about the content you create or provide, such as if the recipient has viewed the content and the metadata that is provided with the content.


            iii.         Device Information: We collect information from and about the devices you use. For example, we collect:

·       information about your hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, unique device identifiers, browser type, language, battery level, and time zone;

·       information from device sensors, such as accelerometers, gyroscopes, compasses, microphones, and whether you have headphones connected; and

·       information about your wireless and mobile network connections, such as mobile phone number, service provider, IP address, and signal strength.

            iv.         Camera and Photo: Some of our service may require us to collect images, videos and other information from your device or device’s camera and photos. For example, you may not be able to send, share or upload photos from your camera or device unless we can access your camera or photos.

              v.         Location Information: When you use our services we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.


What We Use Your Personal Information For

Generally, Vooconnect uses the information gathered to provide, improve, and develop our Site and the Services we provide to you, to communicate with you, to offer you a better service, and to protect us and our users. When you interact with or make use of the Vooconnect service, we use a variety of technologies to process the personal information that we collect about you for various reasons.

i.               Personalize your experience with our products and services;

ii.              For communication purposes; We may send emails to the email address you provide to us, push notifications to your mobile device via the Vooconnect and enabled notifications, and text messages to any cellphone number you provided to us, to verify your account and for informational and operational purposes, such as account management, customer service, system maintenance, and other Service-related purposes.

iii.            Identify and authenticate you so you may access certain content or use certain of our services;

iv.            Increase and maintain the safety and security of our products and services and prevent misuse;

v.              To understand, diagnose, troubleshoot, and fix issues with the Vooconnect Service

vi.            Communicate with you and provide customer support;

vii.           Operate, evaluate, develop, manage and improve our Service (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions;

viii.         To evaluate and develop new features, technologies, and improvements to the Vooconnect Service.

ix.            Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;

x.              To fulfill contractual obligations with third parties, for example, licensing agreements and to take appropriate action with respect to reports of intellectual property infringement and inappropriate content.

xi.            Comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Privacy Notice and our Terms of Service.

Personal Information That We Share
We do not sell, rent, trade, or otherwise share personal information collected through the Site, from Log-In Users or through Offline Tracking Information collected through the Services, except as described below:

                        i.         With other Vooconnect Users: We may share the following information with other users of the service:

·       information about you, such as your username, name, and profile image.

·       information about how you have interacted with our services, such as the names of other users that you are friends with, and other information that will help other users understand your connections with others using our services. For example, because it may not be clear whether a new friend request comes from someone you actually know, we may share whether you and the requestor have mutual friends in common.

·       any additional information you have directed us to share. For example, we may share your information when you connect your Vooconnect account to a third-party app, and if you share information or content from Vooconnect to the third-party app.

·       the content you post or send: How widely your content is shared depends on your personal settings and the type of service you are using. For example, a post may be sent to just a single friend you select, but your public Story content may be seen by any Vooconnect user whom you allow to see your Story.

                       ii.         Subsidiaries and Affiliates: We may share personal information or any information collected through the Site with our subsidiaries and affiliates for the purposes for which you provided the information or as reasonably necessary for our internal administrative and business purposes.

                     iii.         Merger and Acquisition: We may disclose or transfer personal information or any information collected through your usage of our Service to third parties who acquire all or a portion of Company’s business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

                     iv.         Protection: We may disclose or transfer personal information or any information collected through the Site and your usage of the Vooconnect Service if we deem it necessary to protect the rights, property, or safety of the Company or third parties.

                       v.         Breach of Terms: We may disclose or transfer personal information or any information collected through the Site and your usage of the Vooconnect Service if we find that you are in breach of its terms and conditions or any policies or usage guidelines for products or services.

                     vi.         Compliance with laws: We may disclose personal information or any information collected through the Site and your usage of the Vooconnect Service if we are required to do so by law or pursuant to legal process, in response to a request from government officials, law enforcement authorities or a valid subpoena, or as necessary or appropriate in connection with an investigation of illegal activity, including without limitation to prevent, investigate, detect or prosecute any criminal offense or attack.

                    vii.         Consent: We may share personal information in accordance with any consent you provide.

Contractors, Vendors or partners of Vooconnect who have access to your personal information in connection with providing services for Vooconnect are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Vooconnect.

A User’s personal information will be retained for as long as the User receives the Services, for archiving purposes, and for any period during which there is a dispute between the User and Vooconnect and otherwise in Vooconnect’ sole discretion.

Third-Party Services and Sites

Our Services, App and this Site may contain links to or the ability for you to access third-party websites, products, and services that are not owned, managed or controlled by Vooconnect, and who may have privacy policies with different standards than those contained in this Privacy Policy. This Privacy Policy applies solely to information collected by us. We encourage you to read the privacy policies of any third parties before using their websites, products, or services.

Keeping Your Data Safe

As a matter of policy, we are committed to protecting our users’ personal data. We implement appropriate technical, administrative and organizational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal data in our systems.

Your password protects your user account, so we encourage you to use a strong password that is unique to your Vooconnect account, never share your password with anyone, limit access to your App and browser.

Control Over Your Information

We want you to be in control of your information, so we provide you with the following tools.

·       Access, Correction, and Portability: You can access and edit most of your basic account information right in the settings section. Because your privacy is important to us, we will ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.

·       Revoking permissions: In most cases, if you let us use your information, you can simply revoke your permission by changing the settings within the settings section on your device. Of course, if you do that, certain services may lose full functionality.

·       Deletion: While we hope you’ll remain a lifelong user of Vooconnect, if for some reason you ever want to delete your account, you can do that within the settings sections. You can also delete some information on the service, like photos you’ve uploaded to the service.

·       Advertising Preferences: We try to show you ads that we think will be relevant to your interests. If you would like to modify the information we and our advertising partners use to select these ads, you can do so in the app and through your preferences settings.

·       Communicating with other users: It’s important to us that you stay in control over whom you communicate with. That’s why we’ve built a number of tools in Settings that let you indicate, among other things, who you want to share your information with, whether you’d like to things you post private or public, and whether you’d like to block another user from contacting you again.

If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:

                i.         If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;

               ii.          Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,

             iii.         Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

Changes to Our Privacy Policy

We are continually improving and adding to the features and functionality of this Site and the Services we offer to you. As a result of these changes (or changes to the law), we may need to revise or update this Privacy Policy. Accordingly, we reserve the right to update or modify this Policy at any time, by posting the revised version of this Privacy Policy. Your continued use of this Site after we have posted the revised Privacy Policy constitutes your agreement to be bound by the revised Privacy Policy. However, we will honor the terms that were in effect when we gathered Personal Information from you.

Contact Us

If you have any questions about our Privacy Policy, please email us at [email protected].